| Location: | None | |
| Phone Number: | 561-807-7416 | |
| Secondary Phone Number: | 561-807-7484 | |
| Website: | http://lightningautocarriers.com | |
| Transport Reviews Rating: | CLICK HERE | |
| BBB Rating: |
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Lightning Auto Carriers
- Customer Service
- Honesty
- Answer Phone
- Pick Up On Time
- Delivery On Time
Do NOT use Lightning Auto Carriers. Lightning Auto Carriers did not fail to miss ANY of the complaints you can ever imagine in shipping your car.
(1) Always voicemail- Matt Vogel would never ever pick up the phone. I have to leave messages then he calls back at his own convenient time. He claims that he carries his phone and I can call him at 10 PM, but nope, I cannot talk to him for hours during normal business hours.
(2) Ship date- Got a quote slightly lower than Montway so I went with Lightening- huge mistake. Made a reservation to take 2 cars from Boston to LA 1 month prior to pick up date. I followed up 2 weeks prior, then 1 week prior. Matt assured that my car would be picked up on the day promised. The day came (he gave 2 days) and nothing. He still claimed that he’s “hopeful” the car can be picked up. Next day, nothing. I told Matt every single time I called that I am flying out the day after my car was supposed to be picked up. Next day, nothing again. By 5th day, I am getting really worried and I tried to cancel the contract with Lightning, and now I had to pay higher price since I really needed my cars to be picked up asap. I should have contacted other brokers the first day they did not pick up my car, instead of waiting and waiting to hear back from Matt.
(3) Price- Now Matt calls back claiming the driver is requesting $2,200 instead of $1,900 he quoted me. OK…………. how should accept the fact that my cars are still sitting in the parking lot after I flew out to CA (not to mention I went through nightmare trying to arrange parking spaces after my lease ended by knocking on everyone’s door and paying them for the space, then arranging someone to give keys to driver), AND now I have to pay $300 more????? Matt said that is because I am sending them urgently. Urgently??? Really?? Then what was he doing one month ago when I made a reservation, then followed up few times prior to shipping date?? Now I am trying to send them urgently and I need to thank him for arranging the drivers?????
(4) Driver confirmed they did not ask for $2,200 Matt mentioned. Of course not, I knew that. I have documents to prove it, too.
Do yourself a favor and never use this company. I went through so much nightmare trying to ship my cars after 6 days of the date you promised. My car carrier was J&S Auto Hauler, and you can save broker fee and the hassle of leaving countless messages to Matt and Brad with Lightning. J&S actually picked up my cars then dropped them off in 3 days. 3 days from Boston to LA.
P.S. After I posted this review on transportreviews.com, they hid my review by claiming I was NOT their client. Funny. I sent transportreviews.com a proof Lightening auto carrier was my broker to post my review. This is the ETHICS they showed til the end.