| Location: |
8589 Via Garibaldi Circle
Estero, FL 33928 |
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| Phone Number: | 888-561-4285 |
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| Secondary Phone Number: | 239-494-5979 | |
| Website: | http://www.autotransportfamily.com | |
| BBB Rating:
Transport Reviews: |
Click Here | |
| FMCSA Licensing: |
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Auto Transport Family Inc
- Customer Service
- Honesty
- Answer Phone
- Pick Up On Time
- Delivery On Time
I called Michael in January 2015 to arrange transport of my daughter’s car. She was moving to the west coast. At the beginning before the contract was signed he was very prompt, attentive and very nice. Once the contract was signed, he wouldn’t answer his phone for several days. We would leave messages and he wouldn’t respond. He told lie after lie. He told me and my daughter that he could get her car to her within 5 days from pickup. That was the biggest lie. The contract stated that as well. Including the delivery date. My daughter had to pretty much hunt Michael down to get a hold of him and get answers. Finally Michael calls back and says they don’t know when they are going to deliver her car! The delivery is several days late and they still have NO IDEA!!! Michael told lie after lie with NO remorse. Michael even told me that his “family” runs a fleet of trucks that’s family owned and operated. Not only was that a bold face lie, he is a BROKER and is not an owner at all!!! STAY FAR AWAY from this place. They will say and do anything to get your money and keep you in the dark. HIRE THEM AT YOUR OWN RISK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!