| Location: | 31230 Cedarvalley Drive Westlake Village, CA 91301 |
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| Phone Number: | (888)404-4420 | |
| Secondary Phone Number: | 818-991-9904 | |
| Website: | http://www.atozauto.com | |
| Email: | [email protected] | |
| Transport Reviews Rating: | Click Here | |
| BBB Rating: |
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A to Z Auto Shipping
- Customer Service
- Honesty
- Answer Phone
- Pick Up On Time
- Delivery On Time
DO NOT USE THIS COMPANY!! From the start to the finish our experience was EXTREMELY FRUSTRATING-TRULY A LIVING NIGHTMARE!! Their customer service is absolutely horrific! We were told that we would get a call the day prior to our pickup giving us a window of time when they would come to get our car. Not only did that NOT happen, but I had to call A to Z the day our car was “supposedly” being picked up, but got the complete run around. After being on hold for 20 minutes, I still did not know when the driver would be coming. The driver finally called, giving us ONE hour notice of when he was coming. I was assured that the car would be delivered to my daughter’s campus since they delivered “door-to-door service.” However, once again…NOT TRUE!! The delivery of our car was even worse. The driver called telling us he would be there in six hours, not only was he not there in six hours, he called at 10:30 at night wanting us to meet him at a different location THAT NIGHT to pick up the car. He then called back telling us he would NOT be coming after all, but would bring it the next morning. Of course, no phone call the next morning. I called him only to be told that he wanted us to drive TWO hours to meet him to get our car. Once again, I called A to Z, and once again was on hold for 20 minutes and was assured that it would be delivered the next day. This same scenario went on & on for FOUR DAYS! I cannot stress how horrific our experience was! A to Z has HORRIBLE communication skills. Do yourself a favor and do NOT get involved with this company. The worst experience ever!!!!!!!