| Location: | 7635 Dean Martin Drive Las Vegas, NV 89139 |
| Phone Number: | 1-800-729-2160 |
| Secondary Phone Number: | 1-702-614-0442 |
| Website: | http://www.aaaanytime.com |
| Transport Reviews Rating: | Click Here |
| BBB Rating: | Click Here |
AAA Anytime Inc.
- Customer Service
- Honesty
- Answer Phone
- Pick Up On Time
- Delivery On Time
Review details
Quote or Order ID: 464346627043696
Quote or Order Cost: $300
Origin: Virginia
Pickup: Never
Destination: Missouri
Delivery: Never
Truck/Carrier Type: Open
Primary Contact: Paul Everich
Secondary Contact: Stephanie
This company gives all other transportation companies a bad name. I signed the contract and paid AAA Anytime, Inc $300.00 to pick up my car on 12/26/2014. On 01/2/2015 my car STILL had not been picked up. On 12/26/2014 at 3pm I was told “the truck broke down” and my car would not be picked up until 12/30/2014. Beware of companies who claim “the truck broke down”. From 12/30/2014 on; every day, I was told” the truck is coming and the driver will call you”. THE TRUCK NEVER CAME AND THE DRIVER NEVER CALLED. I spent New Year’s day trying to get someone on the phone, to no avail. On 1/2/2015, I called another company; Affordable Auto Transportation, one week after my car was supposed to have been picked up. Affordable Auto Transportation delivered my car from Norfolk, Virginia too Kansas City, Missouri in a little over 24 hours. AAA Anytime,Inc knew they didn’t have a driver to pick up my car when they took my $300.00. When I disputed the $300.00 thru my bank and tried to get my money back; Mr Everich, the customer service manager claimed when the truck arrived, I told them I was using someone else. He also claimed; I admitted to “double booking”, none of this was true. Again I repeat; THE TRUCK NEVER CAME AND THE DRIVER NEVER CALLED. Mr Everich also claims they were ready, willing and able to ship my car; well I beg to differ, you be the judge. Needless to say, I lost the dispute because I had signed the contract which states, no refunds. How long was I suppose to wait? I spent 6 days in a city I had never been too before, didnt know anyone, about to start a new job without a car. It is obvious that this company has no respect for the hard working Americans of this country. I dont have $300.00 to just give away. They are not trustworthy, honorable or deserving of your business. I will never do business with them again and neither should you.
Gloria Todd
Transaction number-464346627043696
Quote or Order ID: Rich
Quote or Order Cost: $748
Origin: Florida
Pickup: Never
Destination: Maine
Delivery: Never
Truck/Carrier Type: Open
Primary Contact: Rich
Subject: BUYER BEWARE
Review:
If you’re thinking about using them to transport your automobile run and run fast! Rich, is the sleaziest guy I have ever encountered. Not only did he misrepresent the nature of their business, they pulled a bait and switch and STILL managed to charge my credit card. Originally I was contacted by Rich to transport my vehicle.
He said quote, “we’re not like the other guys, we have our own trucks to transport your vehicle.” Not true. They’re brokers just like the others. He even went as far as guaranteeing my car would be picked up by a specific date, another lie. When the transport company contacted me to arrange a pickup time, not only were they unaware of what Anytime mentioned, they told me the exact opposite – causing major problems with my timeline.
I called the sales department and they told me customer service was in another building! The gentleman gave me a number to call that didn’t work. I finally spoke with Rich and he proceeded to ask me, “what happened?” I challenged him and he hung up. I finally got someone from customer service to answer. Anna told me to send an email requesting to cancel so I did. Today I look and there’s still a charge on my credit card for the entire amount.
They are beyond shady. Do yourself a favor if you’re considering transporting an automobile. Check the BBB or using a DIRECT trucking company. These guys are the definition of crooks!
Quote or Order ID: [email protected]
Quote or Order Cost: $2298
Origin: Iowa
Pickup: Late
Destination: Washington
Delivery: Late
Truck/Carrier Type: Open
Primary Contact: Jim Paige from Customer Svc.
Secondary Contact: Melissa
Subject: DO NOT USE. LIES, BS
Review:
Funny how AAA Anytime’s Receipt/Contract doesn’ t even have a Order #.
2/16/2015 – I was desperately looking for a car transporter to ship my car from IA to WA. I got several calls but AAA Anytime called me and proceeded to tell me what I wanted to hear.
A. They will deliver withing 3-4 days. They use their own trucks and 2 drivers. HASNT HAPPENED YET.
My time period was 2/17 to 2/19 because I had to pack my whole house and move my family to WA.
I was on military orders to change duty stations.
So they preyed on my desperation. I had another company already looking for me ($2049), and they sales guy from AAA Anytime (Jim Paige) told me that the cheapest I can get it for is $2298. I was desperate to get my cars shipped out BEFORE I leave and have them when I get on base. Because you know, with a child and huge base, you NEED a car to go get groceries, supplies etc.
SO I thought, these guys are guaranteeing it’ll be there withing 3-4 days. I’ll pay extra to get it sooner.
Today is 2/25 and the transporter is still in Council Bluffs, IA. A WEEK AFTER THE CARS WAS PICKED UP!
I would reference an order number but the receipt/contract doesn’t even have one.
When I called customer service, which is the worst I have come across, it repeatedly goes into a voice mail OR a beep like a fax machine and hangs up on you.
The chance I did get through, Melissa (I don’t remember the name), proceeded to tell me that it should be there this Friday or Saturday. Mind you, I called on 2/23/15 and the same person told me it’d be there that evening. ALL LIES.
When I called today 2/25/2015, she proceeds to tell me that the cars will be there on Friday or Saturday (2/27 or 28). And this apparently after calling the truck driver. She repeatedly tells me to call the truck driver of which I keep telling her, I have my dealing with YOU not the truck driver. And she tells me that the truck drivers work for them. Exactly, which means, YOU, AAA Anytime has to coordinate with THEM to make sure the shipments come on time. After I got angry and tried to explain to her how I have to go to work, I have no way or no one to go get groceries she yelled at me and hung up. Is this how customers are treated now days? I don’t think so. And I don’t think that companies like AAA Anytime paint a pretty picture for all the other companies out there trying to do it right and being honest. My regret is I should have NEVER used this company, and as a service member, to be treated like this is saddening. I will share contracts, even the truck driver can attest to the lies and deceit of this company. No use yelling at the driver, he’s just driving. It’s AAA Anytime who are the liers, crooks and thieves.
Quote or Order ID: Kelley
Quote or Order Cost: $1500
Origin: Pennsylvania
Pickup: Late
Destination: California
Delivery: On Time
Truck/Carrier Type: Open
Primary Contact: Peter
Subject: Extremely Unprofessional Customer Service
Review:
AAA Anytime is an extremely deceptive company. They market themselves as if they have their own trucking fleet, yet they contract outside companies. This not only makes AAA not liable for anything but it adds for risk of delays. The first time my car was scheduled the truck driver did not arrive anytime near the 3 hour window that they told us. AAA Anytime then charged me an additional $250 to reschedule while claiming that because I did not clearly state the specific time frame on my contract it was my fault. Not only was their customer service extremely poor but they were holding my $1200 hostage without negation for any type of reimbursement. Please don’t fall trap to their deceptive practices.
Quote or Order ID: Peter
Quote or Order Cost: $1198
Origin: Maryland
Pickup: Never
Destination: Missouri
Delivery: Never
Truck/Carrier Type: Open
Primary Contact: Peter
Subject: Did not deliver on promises and were rude about it.
Review:
We called multiple times on the day that car was to be picked up. At the last minute we werey told that the pickup would not occur. Although a woman at the company was polite, her male colleague was rude, arrogant and of no help whatsoever. The company did refund our money but the experience was totally unacceptable. It added tremendous stress to an already stressful day and required imposing on friends to accomplish the transport with a different transporter.
Called company to place an order to ship car. When I read the contract that they asked me to sign, the language in the contract gave me pause–threatening phrases contained in the contract indicated that a failure to sign the contract within 24 hours would result in additional charges (100.00) to my credit card. The contract also indicates that the “deposit” of 300 is non-refundable. After reading this contract, I sensed that this was the wrong company to trust my car with. I then read reviews of AAA Anytime and sure enough, the reviews only reinforced my gut feelings. I don’t know whether or not this company would have provided good service or not. The ordering process and contract language was enough to reinforce a perception of “scam.” When I called them back within the 10 minutes, and asked them to cancel the order, I was told that I would have to call customer service and that they were located in a different building using a different phone system. The “customer service department” phone number never gets answered–a cryptic voice message is all one gets. I had to resort to contacting my bank and cancelling the credit card since the company refused to acknowledge I did not wish to pursue an order. That was my only way to ensure that the 300.00 was never charged to my card. Based on this experience, I would never recommend this company.