| Location: |
1700 Main Street
Washougal, WA 98671 |
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| Phone Number: | 1-360-207-5480 |
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| Secondary Phone Number: | 1-800-901-6452 |
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| Website: | http://autoshippinggroup.com | |
| BBB Rating:
Transport Reviews: |
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| FMCSA Licensing: |
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Please help! It’s my first time using a transport broker. I was skeptical, nevertheless I was really happy to find Martha. That is until I found out I was a fraud victim. I spoke with Martha last month, she portrayed herself to be helpful, honest, sincere, and amiable. Basically, she told me what I wanted to hear, like she had a pre-filled script for callers. I was told not to worry, ” I am in great hands”, I was even given an order number and an invoice! But guess what? Her objective was only to gain my trust, she took my credit card information and never returned my calls. After a long wait thinking my cars were soon to be picked up, I was only deceived. Martha lied to me and my family, After she called today, she advised me that my 2 vehicles were not “worth” her time nor the drivers time. I feel really disappointed… I trusted this company to transport my two vehicles, now I am told to find someone else! Please be advised this company is a fraud, if your looking for reliability and A1 service don’t waste your time. Martha will only manipulate you as she did to my family and I. Whatever you do, don’t give her your credit card number, she is a Con-Artist! Save yourself the headache and disappointment.
I got an online quote from Auto Shipping Group in Washougal, WA for enclosed shipping and accepted the quote. However, when the transporter showed up, it was an open transporter. I was unable to contact Lance, but the seller in New York did get a call back. The open transporter was sent away, and Lance began to look for an enclosed shipper.
However, the price changed because Lance explained that the earlier quote (10922223) was based on open transportation and that the price would be higher for enclosed transportation, in spite of the fact that the first charge was . The original quote was $1145 for open or $1850 for enclosed shipping. The specific price that I got from lance was $1700, and that was the price he said was for open shipping. The increase was to $2215. Since the car was about to be picked up, I was not happy but went along with it.
Shipping was arranged, and the transporter was ok at both ends. When I contacted Auto Shipping Group, I was unable to get hold of Lance and he never called me back to explain the difference in price from the $1850 to the actual charge of $2215.
If I had known what I now know about Auto Shipping Group, I would have used a dedicated car shipping company that owns their own equipment, rather than an expediter like Auto Shipping Group.
Brandon at the Auto Shipping Group was very pleasant, HOWEVER, he brokered out Affirmative Auto Transport to ship my car. Please read below what happened to the car while in transport. I would use Brandon to ship a vehicle just make sure he does not broker your vehicle to AFFIRMATIVE AUTO TRANSPORT!!!!
Affirmative Auto Transport picked up my car for transport to Texas from California, damaged in transit, attempted to cover-up damage, denies damage
Affirmative Auto Transport damaged my car (Bill of Lading 287A2) in shipment, then attempted cover it up. For starters, car was two days late for delivery. Reason given was that the ‘truck broke down’. The car was delivered at approximately 7:30 pm in Texas, after a walk around I signed off on the delivery and parked the car. The next morning I became aware of a ‘Forward Collision Warning’ sensor malfunction and the car’s EVIC indicated I should clean the sensor (located on the front bottom of the car under the bumper, the sensor controls the Active Cruise Control, and also warns you in the event of an imminent collision). After several attempts to clean the sensor, I took it to a Dodge dealer after two weeks because the car is still under warranty. There I learned the true deception of Affirmative Auto Transport. The sensor was mis-aligned and damaged, and the technician showed evidence of overspray from painting, buffing compound, and even a PEN that was left under the hood, masking tape and non OEM parts including a bumper cover (with the painting instructions still left on) damage to the underside shield, orange peel paint and debris left in paint from a rushed job. Bottom line the car was damaged sometime between when it was picked up and when it was dropped off. Affirmative has never provided any proof that the delivery truck was broken down en route and subsequently repaired and that was the cause for the delay. Had the sensor never malfunctioned I might not have noticed the repair, a good effort was made to conceal the damage, and I did not truly expect a company that has been in the business of transporting cars to damage them.
I complained to Affirmative seeking a fair resolution and they simply lied and dismissed my complaint, telling me the car was loaded down the street because there were ‘low-hanging’ trees in the area. It was a 5 year old neighborhood with new immature trees, not likely. I truly believe this is a dishonest and deceptive company.
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