| Location: | None | |
| Phone Number: | 877-717-0553 | |
| Secondary Phone Number: | None | |
| Website: | http://www.dreamautotransport.com | |
| Transport Reviews Rating: | Click Here | |
| BBB Rating: |
|
Dream Auto Transport
- Customer Service
- Honesty
- Answer Phone
- Pick Up On Time
- Delivery On Time
I Googled Car Transport Companies and submitted a quote request with several. While I did not select the cheapest quote because it was too good to be true, I selected one that was in the middle. Moving from the West Coast with 2 (infant and toddler) children was stressful enough, that all I needed is to make the process simplier. I talked to Chase from Dream Auto on April 21, 2015 and he was very helpful – providing me a quote and commitment to be able to get the cars on April 30, 2015. We were moving due to my husbands retirement from the USMC so the dates and times were not flexible. He assured me that there were no issues with the time line and took my money happily. Needless to say, when I did not hear back from him or a driver by April 24, I gave him a call. Still very friendly, Chase said not to worry that it was still too early to get the call from the driver and that I should hear from them Monday (April 27). After no call was received all day Monday, I called him that evening and he kept assuring me that everything was good to go. By Wednesday (April 29) there were no signs that this company would be able to provide me the services requested. Chase started ignoring my phone calls and no one answered in the customer service area. On April 29, when I finally got a hold of Chase who was ignoring my calls at this point, I told him that if there is not a driver to let me know so I can find someone who can pick up my car. He was rude and started threatening me that if I went to another broker I was breaking the contract. Totally frustrated and in tears at this time, not knowing what to do I started getting quotes once again. On April 30, Chase never called me nor tried to make other arrangements. I had to call a company and make last minute arrangements to pick up my cars as I was in LA and we were leaving the next morning. At this point, Chase has not returned my phone calls or otherwise indicated that he will issue a refund. Luckily I was able to get another company to get my cars but the expense I incurred for this last minute arrangement, not to mention the stress and frustration, was definitely not worth the cheaper quote or dealing with this company at all. So DO BELIEVE the reviews that you see that they do not pick-up the cars. These are real stories. I am not sure how anyone was ever able to have a positive experience with them.
After a month they still have not refunded the money which they said they would. Not to mention they rudely hung up on me and were extremely disrespectful since the moment they realized they could not get anyone to get my cars.
Nensi was a last minute reservation and was informed that we possible wouldn’t have enough time to obtain a carrier on her behalf. And once we did have a carrier able to assist and trying to negotiate with the carrier on the cost we were willing to pay.Ms. Nensi being frustrated and in a panic starts contacting other brokers companies that work in the same network so would be speaking with the same carriers. Who of coarse then talk Ms. Nensi into paying more to the carrier claiming they were expediting her service knowing that if they could offer the carrier more money he would stop negotiating with me.I let Ms. Nensi Know exactly what was going on and what that would do.That she would just be out bidding her self through another broker And reminding her that she is supposed to give us 7 business days to get a carrier assigned as for the contract we agreed on. But Nensi went ahead and had the other broker company steal the carrier we were negotiating with away by paying him more money. She Simply didn’t allow enough time to complete the schedule and used the same carrier that we were getting to assist her but Dream Auto get no credit for it. And now she writing a review saying we no showed. What a slap in the face.