| Location: | Sunny Isles, FL 33160 | |
| Phone Number: | 888-543-1042 | |
| Secondary Phone Number: | 954-505-4949 | |
| Website: | http://www.magiccartransport.com | |
| Transport Reviews Rating: | Click Here | |
| BBB Rating: |
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Magic Car Transport LLC
- Customer Service
- Honesty
- Answer Phone
- Pick Up On Time
- Delivery On Time
Auto Shipping Scammers! Beware!!!!
Magically dishonest! Over and over: stonewalling, ignoring phone calls, refusing to return deposits, and trying to kill negative reviews. As of 27 May 2013, they have removed this review five times by falsely claiming to Transport Reviews that I’m not their customer. After the first time Magic removed my review- -and it was reinstated- -they replied that they refunded my money “plus $50 for the inconvenience”. Nope. Here’s a chronology of my misadventures with Magic Car Transport:
April 21: Chose non-expedited shipping for my car with Magic Car Transport; received Order 1181 for *expedited* shipping at a higher price. Called to cancel. Re-ordered non-expedited shipping (Order 1182 generated), $120 deposit. Suspicious but not damning.
April 22: Signed invoice authorizing car transport at $525; paid the deposit, which had migrated upward to $125, plus $5 fee, totaling $130. Since they’ve had my deposit, they have never answered or returned a phone call.
April 25: Left message with Anthony N. requesting shipping status. No reply.
May 1: E-mailed Magic demanding deposit back. They e-mailed an excuse- something to the effect of, “Just give us a few more days.” I insisted: cancel my order and return my deposit.
May 2: “Your order has been canceled.” They added: “Please allow 7 to 10 days from the day of cancellation email to receive your refund. Take in mind that you signed a contract that clearly states that you waive the right to dispute your deposit. If you do a chargeback/dispute within the 7 to 10 days from your cancellation date you will automatically lose your deposit.”
This is a complete fabrication, as this clause is nowhere in the contract. It would probably be illegal anyway.
May 14: I post my first review of Magic Car Transport on TransportReviews.com and initiate a dispute through Visa. After a few verifying questions, they take the charge off of my credit card.
May 16: Received from TransportReviews: “This email is to let you know your review was removed from our site at http://www.transportreviews.com. The reason for removal is that Magic Car Transport LLC is unable to locate your order and has no way of proving that you are a customer of theirs.” I am furious and dumbfounded.
May 23: I sent verification documents to Transport Reviews and my review returned to the site. Magic replied: “WE do apologize that you car was not picked up on a timely manner. But as you already know your refund has been submitted to you in full, plus $50 for the inconvenience. Again we greatly regret that you car was not picked up, but if you could just waited two more days we had a driver that was ready to pick up your vehicle.”
NO! What they have given me for my inconvenience is NOT $50 but MORE INCONVENIENCE. And persistent, outrageous lies. My guess is, this company (in existence since February 2013) is composed of people who have been doing this a long time in other capacities. Judging from other reviews and my own experience, they take the customer’s money, ignore them, accuse them of lying, and try to remove their negative reviews—but never, ever return their customers’ money. Magic didn’t get this bold and dishonest overnight. These guys have had practice somewhere.
May 24, 26, and 27 (twice): Magic removes my review under the false claim that I’m not their customer. If they put half this effort into a legitimate business, they could be doing pretty well.
Magic is exposed and there’s nothing they can say to this review, so they’ll remove this again, and I’ll post it again, and again, and again, until they give up.
John
Read these reviews on Transport Reviews, this company is liars and scammers, DO NOT USE THEM EVER.
http://transportreviews.com/review/00177981.asp
http://transportreviews.com/review/00174550.asp
http://transportreviews.com/review/00174031.asp