| Location: | 222 North Federal Highway Deerfield Beach, FL 33441 | |
| Phone Number: | 877.954.6423 | |
| Secondary Phone Number: | 561.705.6416 | |
| Website: | http://nicecarautotransport.com | |
| Transport Reviews Rating: | CLICK HERE | |
| BBB Rating: |
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Nice Car Auto Transport
- Customer Service
- Honesty
- Answer Phone
- Pick Up On Time
- Delivery On Time
OWNER THREATENED MY FAMILY
After I published my original review below, I received this from Kevin Bergman, on Wed 5/20/15 1:26 PM
“I suggest you keep your review to your self otherwise your daughters information along with other things will get posted online!”
Over the next four hours my daughter and I were cyber harassed
• My daughter received 8 unsolicited phone calls from insurance companies
• My credit card accrued $600 in bogus charges
• I received 7 unsolicited emails directed at my daughter, offering her car insurance
Buyer beware !!
INCOMPETENT, RUDE … GO ELSEWHERE (original review)
After reading reviews online I called Kevin Bergman, the owner. He sounded gruff but honest, and I decided to ignore the few bad reviews and focus on the good ones.
I contracted with them on 4/23/15 to transport my daughter’s car from Florida to Seattle, with pick up on 5/14 in Fort Myers. She was planning on leaving for Seattle on Wed 5/20, and we figured 6 days would give us sufficient time if there were delays in pick up.
• We were told the likely pick up time would be Thu 5/14 and we’d get a call from the driver an hour or so before.
• On Thu 5/14 we were told it would be picked up on the morning of Fri 5/15
• On the morning of Fri 5/15 we were told the driver was still in Miami, and would pick up on the afternoon of Fri 5/15
• In the afternoon of Fri 5/15 we were told the driver would pick up Sat 5/16
• On Sat 5/16 we were told the driver would pick up on Sun 5/17
• On Sun 5/17 we were told a new driver would pick up between 4p and 5p on Mon 5/18
• On the morning of Mon 5/18 Kevin called my daughter and asked her drive 40 miles to Naples to drop off the car, and “take Uber” back to her work. She said she couldn’t get off work for that long.
• In the afternoon of Mon 5/18 the driver called to say he’d pick up on the afternoon of Tue 5/19
The constant broken promises caused me to lose trust. I called on Monday 5/18, to ask why the car hadn’t been picked up yet. His responses were:
1. Stop harassing him
2. The reason for the most recent change was because my daughter was working till 3:30pm
3. I should read the contract, “there’s no guarantee”
4. He’d only made one or two changes since the weekend
I can put up with rude customer service, but not when it’s combined with incompetence. I cancelled the contract and went with another carrier, who picked up the car on Tue 5/19.