| Location: | 1611 Crenshaw Blvd. Torrance, CA 90503 | |
| Phone Number: | 888-318-0080 | |
| Secondary Phone Number: | 310-686-5318 | |
| Website: | http://www.hiltonautotransport.com | |
| Transport Reviews Rating: | CLICK HERE | |
| BBB Rating: |
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Hilton Auto Transport
- Customer Service
- Honesty
- Answer Phone
- Pick Up On Time
- Delivery On Time
Dear all potential Hilton Auto customers. I chose Hilton Auto Transport to have my new car shipped. The car was picked up on Friday and Nichole told me this would ‘Drop in about 4 days.’ The shipper themselves named Moxi had called me to confirm, and of course my first question naturally is when will it ship. They gave me a date of Monday which aligned with Nichole’s estimated time. I’ve also contacted a few other shippers and they were all around the same time frame of being able to deliver it early Monday. I decided to go with Nicky and she had convinced me to pay $50 more to ‘get the job done right’ and get good people to get my car to me without issues. I said okay I’ll fork out the extra $50.
Monday comes, I could not get a hold of Moxi Auto transporters which is an issue as well since I am expecting the car that day and took the day off (which I hope Nicky can understand why I would be dissatisfied and upset). So I reached out to Nicky on Tuesday as I am thinking okay for sure the car needs to arrive today and took a half day from work for this. Even though I couldn’t get a hold of Moxi, she was able to get a hold of them and sent me a text that the car will come on…wednesday.
When the car arrived, it didn’t even arrive early wednesday, but rather late afternoon. I had to get out of work early to be present. I asked the driver why it came so late and more importantly why I was told est 4 days by my broker and Monday expected delivery from the dispatcher and all the other companies I had called that do this route in generally 4 days as well. He explained this is an issue with the broker. I was pretty upset at this point. I asked Nicky to refund me the $100, but she said she will only refund me $25 bucks. I spoke with a head of the dealer and they said that is unfortunate and they would be upset too if I was given an est. of monday and didnt get the car till wednesday. Makes me wonder what happened even all of tuesday, if they were unable to do it on Monday.
Bottom line, I am a very understanding person, and I can accept things happen and it could be delayed, life is not perfect. But I felt I was mislead to believe this car would arrive Monday and hope they can understand that I altered my schedule for monday, tuesday, and wednesday to accommodate. And I understand it is just an estimate delivery date, but hope they can see from my point of view as well.
This is just my side of the story and if $75 was worth it to her, its fine, but I feel the worst part about all this is I felt as though she was trying to frame me or portray me as someone trying to cheat her or to cut money from her as if I needed it? Doesn’t make sense because I just spent over $25,000 on a car. Perhaps she needs the money. My request of refunding the $100 is legitimate due to my experience. I contacted my credit card and the first thing they asked me was if I had signed any documentation which I did not. I also thought the money would be taken after delivery. If she is the type that feels she wants to take it from an unsatisfied customer, that is up to her. I wish her all the best.