| Location: | P.O. Box 3586 Boynton Beach, FL 33424-3586 | |
| Phone Number: | 561-901-5751 | |
| Secondary Phone Number: | 561-901-5751 | |
| Website: | http://fasttrackautocarriers.net | |
| Transport Reviews Rating: | CLICK HERE | |
| BBB Rating: |
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Fast Track Auto Carriers
- Customer Service
- Honesty
- Answer Phone
- Pick Up On Time
- Delivery On Time
WHAT ELSE CAN I SAY ABOUT THIS COMPANY! DIRK AND ANDREW ARE VERY QUICK TO RESPOND TO MONEY BUT ONCE YOU GIVE IT UP, DONT EXPECT A CALL BACK TO UPDATE YOU OR ANYTHING ELSE AFTER THAT.
YOU ARE OUT OF YOUR MONEY… I HAVE BEEN CALLING ALL DAY!
NO REPLIES AT ALL. I MOVED TO SEATTLE FOR A NEW JOB POSITION, NEEDED MY CAR SHIPPED, DIRK (THE OWNER) WAS VERY HELPFUL TO UNDERSTAND EVERYTHING AS I AM GUESSING HE DOES WITH ALL HES CUSTOMERS. THEY ARE BOTH FAKE AND DONT UNDERSTAND THAT PEOPLE HAVE TO WORK HARD FOR THERE MONEY.
I AM OUT OF 200$ DEPOSIT I WAS FORECED TO PAY, BUT I HOPE THEY GO TO HELL.
I LEARNED THE HARD WAY EVERYONE, MAKE SURE YOU DO YOUR RESEARCH PLEASE.
This carrier only uses third party carriers and has no control over the price they ultimately charge, pick up time, or professionalism of drivers. They will take your deposit and that is the end of their responsibility. I know the positive comments in here are written by them, but if you read the amount of negative comments and still use them I wish you the best. If they had this rating on eBay nobody would use them. Andrew will use every excuse why they couldn’t do what was promised but in the end they have your money and sometimes your car…. I will continue to follow up on getting refund for services not performed but I am not holding my breath.
I paid a $200 deposit to have my car shipped enclosed and Andrew said it should be picked up first of next week. My first mistake was paying a broker a deposit. People DO NOT PAY A UP FRONT DEPOSIT. Never pay until your car is assigned a driver. The first week Andrew said the truck broke down. That was a lie. Then another week later he said it would be picked on on Friday which was a lie. Then They gave me a drivers number from Star Auto and this guy has never heard from Fast Track that was lie#3. These guys think this is a game. Well 2 weeks later no car shipped and thay took my $200 and ran. I called Montway shippers and they were $200 more, 100% refundable and car will be picked up within 3 days of payment. Now that is service. People don’t get suckered into a cheap quote from theses crooks. That is how they get you sucked in. Andrew and Dirk are professional con artists and will lie and steal you hard earned money. Go with the big boys and be done. Andrew/Dirk are scammers!!!!!!!!!!!!!!
I cannot express enough NOT to use this company. I made a contract with them months in advance with the specific window of pick up time. I told them our very last day to pick it up because we had a flight to catch and I let THEM choose the window of pick up…..no communication until we called after the first day of the window…nothing….we called the second day…nothing. FINALLY got hold of them and they continued to promise it would be no problem getting the car. Nothing on the third day…would not return calls. Got hold of main office and they personally guaranteed we would be called before the end of the day…nothing. On the last day of pick up date we spoke to them several times and they guaranteed us it would be picked up but no time yet….then it got later and later and they refused to answer our calls.
Because of them, our teenage daughter had to drive 20+ hours through 5 states alone, buy new tires, lose our plane ticket cost, and SPEND MOTHER’S DAY AWAY FROM HER FAMILY for the first time ever.
There were hundreds of carriers we could have chosen but I trusted these people. They cost our family a fortune.
BEWARE: This company will say whatever it takes to get your money and deposit and these positive reviews above are either hit/miss or fake.
NO INTERGRITY
Laura Lee
made the mistake of believing what they told me. I had a specific window of pickup and delivery a week apart, shipping my non-running classic car from Colorado to Southern California. Andrew assured me there was no problem for $600 ($100 deposit and $500 to the tow company).
The tow driver showed up on time but knew nothing about a delivery a week later. He showed me his contract which stated pick up this day, deliver 2 days later in SoCal. I told him that was not the deal, and they said Fast Track just told them to pick it up and deliver it asap. I argued and got nowhere. I had to scramble and ask my brother in SoCal to be home and take possession of the car when it arrived 2 days later, still 45 miles from the contracted delivery address. For this, the tow company dispatcher told me he would knock $50 off the price since it wasn’t going the full distance. Andrew, when I finally got a hold of him, promised to schedule a tow from my brother’s house to my house the next week for $75 and then refund me $50.
The delivery happens on time at my brother’s house and he paid them $450 cash for me. At this point I am $550 into a supposed $575 price. There was no reply from Andrew when I called and no calls to me to let me know when the final tow would happen. A week later a tow truck just shows up unannounced at my brother’s house. Luckily he was home because he works nights. They were ready to tow it to my house – for $100. They had a contract showing that Fast Track said that was the price. They bring the car to my house, which again was for more than Fast Track promised to me. I had no choice but to pay them the $100 if I wanted my car. Now I am into this tow for 650 dollars, and not one promise or price did Andrew or Fast Track keep other than having contracted tow companies show up.
After a week of calls, finally I left an angry message promising to blast them all over the internet for their lies and shifty practices. Not ten minutes later, Dirk called from Fast Track (or was his name Dick? If not, it should have been…). He started to argue with me that no promises were made and that he couldn’t care less about bad reviews, and that the tow companies owed me the difference, not Fast Track. I stood firm and told him that I was promised $75 and was owed at least $50, and that no matter what the tow companies said, I contracted with Fast Track and they were ultimately responsible. Dirk said angrily that he would get back to me and hung up.
It’s been over a week now and no refund and no contact. Look around the internet for real reviews and you will see that this is their common practice. I wish I had first. Fast Track owes me $75 which I’m sure I will never see. They will make any promises to get your money. After that they don’t care. Don’t trust or use this company! Contract with the actual tow companies only, never brokers! Lesson learned the hard way.